Important: NeuroSentio is not an emergency or medical service
If you or someone else is in immediate danger, call your local emergency number (999 or 112 in the UK). If you need urgent mental health support in the UK, call NHS 111 or contact Samaritans on 116 123.
NeuroSentio is a support and organisation tool. It is not a medical device, does not diagnose or treat any condition, and is not a substitute for professional advice, care or emergency services. Trusted contact alerts depend on your device, network connection and the person you chose being available, so they may not always be delivered or answered.
1. Agreeing to these terms
These terms are an agreement between you and NeuroSentio (“we”, “us”, “our”). By downloading, accessing or using the NeuroSentio app or this website (together, the “Service”), you agree to them. If you don’t agree, please don’t use the Service.
Our Privacy Policy explains how we handle your personal information and forms part of these terms.
2. What NeuroSentio is
NeuroSentio is a mobile app designed to help neurodivergent people manage everyday work and life. Its features include Safe Mode and trusted contact alerts, energy check-ins and insights, a planner with reminders, an AI voice assistant, and Neuro Cards for sharing communication preferences.
Insights and suggestions in the app are for general information and self-reflection only. You stay in control of your decisions.
3. Who can use it
You must be at least 16 years old to use NeuroSentio. By using the Service, you confirm that you meet this requirement and can enter into this agreement.
4. Your account
- Give accurate information when you create your account, and keep it up to date.
- Keep your login details secure and don’t share your account. You are responsible for activity on your account.
- Tell us straight away at [email protected] if you think someone else has accessed it.
5. Acceptable use
Please use NeuroSentio respectfully. You must not:
- use the Service for anything unlawful, harmful, harassing or abusive;
- add someone as a trusted contact without their permission, or use alerts to spam or harass anyone;
- try to access other users’ data, or interfere with, overload or disrupt the Service;
- copy, reverse-engineer or resell the app, except where the law allows it;
- upload malicious code or content that infringes someone else’s rights.
We may suspend or close accounts that break these rules.
6. Trusted contacts & alerts
- You choose your trusted contacts, and alerts are only sent when you trigger them.
- You confirm that each trusted contact has agreed to receive alerts from you.
- We cannot guarantee that an alert will be delivered, seen or acted on. Do not rely on NeuroSentio as your only way to get help in an emergency.
7. AI & voice features
The AI voice assistant uses automated technology to turn your requests into tasks and reminders. It can misunderstand you or make mistakes, so please check what it creates before relying on it. AI output is not professional advice.
8. Your content
Your check-ins, tasks, reminders, preferences and other content remain yours. You give us a limited permission to store and process this content only so we can provide the Service to you, as described in our Privacy Policy. This permission ends when you delete the content or your account, except for any legally required retention.
9. Our intellectual property
The NeuroSentio name, logo, app, designs, text and other materials belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the app for your own purposes, in line with these terms. Please don’t use our branding without written permission.
10. Price & app stores
- NeuroSentio is currently free to download. If we introduce paid features, we will show the price clearly before you pay, and you won’t be charged without agreeing first.
- If you download the app from the Apple App Store or Google Play, their terms also apply. Apple and Google are not responsible for the app or for supporting it; we are.
- Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them in relation to the iOS app.
11. Availability & changes to the Service
We work hard to keep NeuroSentio running smoothly, but we can’t promise it will always be available, uninterrupted or error-free. We may update, change or remove features to improve the Service, fix problems or meet legal requirements. Where a change significantly affects you, we will try to tell you in advance.
12. Ending your use
- You can stop using NeuroSentio at any time. You can delete your account from the app’s settings where that option is available, or ask us to delete it by emailing [email protected].
- We may suspend or end your access if you seriously or repeatedly break these terms, or if we have to for legal reasons. Where reasonable, we will tell you why first.
13. Our responsibility to you
- Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Your legal rights as a consumer are not affected.
- We are not responsible for losses that were not foreseeable, losses caused by events outside our reasonable control, or losses caused by you breaking these terms.
- The Service is provided for personal, non-commercial use. We are not liable for any loss of profit, loss of business or business interruption.
14. Governing law
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
15. Changes to these terms
We may update these terms from time to time. We will change the “Last updated” date above, and if a change is significant, we will tell you in the app or by email before it takes effect. If you keep using NeuroSentio after the change, you accept the updated terms.
16. Contact us
Questions about these terms: [email protected], or use our contact form.