Frequently asked questions

NeuroSentio is a mobile app that helps neurodivergent people feel more supported, focused and in control at work and in daily life. It brings together Safe Mode and trusted contact alerts, energy check-ins and insights, a planner with reminders, an AI voice assistant, and Neuro Cards for sharing communication preferences, all in one calm, simple app.

It’s designed for neurodivergent adults, including autistic people and people with ADHD, dyslexia, dyspraxia or sensory sensitivities, as well as students in workplace-like settings and anyone who benefits from routine, low-friction support and clear communication. Teams, educators and employers can also use it as an example of inclusive design.

No. You don’t need a diagnosis, and the app never asks for one. If the tools help you, they’re for you.

No. NeuroSentio is a support and organisation tool, not a medical device. It doesn’t diagnose or treat any condition and isn’t a replacement for professional care. It’s there to make everyday moments a little easier.

NeuroSentio is currently free to download. If we ever add paid features, we’ll make the price clear before you pay anything.

NeuroSentio is available for iPhone on the App Store and for Android on Google Play.

Download the app, then create an account with your email and a password, or sign in with Google. A short guided setup helps you choose your reminders, add trusted contacts and set your communication preferences. You can skip anything and come back later.

Yes. Reminders, trusted contacts, Neuro Cards and other preferences can be changed at any time from within the app.

Instead of writing a diary entry, you simply drag a battery to match how you feel right now. It takes a few seconds. Over time, your check-ins build into insights, like your average energy, streaks and the times of day you tend to feel most focused, so you can plan around what works for you.

Neuro Cards let you share your communication preferences without having to explain them every time, for example “text instead of calling”, “low voice please”, “no eye contact” or “I need more time to process”. You choose which cards to show, and you can edit them whenever you like.

You can speak naturally to plan your day, for example “add focus time at 10 AM”, “remind me to check in tomorrow evening” or “plan a break at 4 PM”, and the assistant turns it into tasks and reminders. It can also help you break a task into smaller steps. AI can make mistakes, so it’s worth a quick check of what it creates.

The planner keeps your tasks, focus time, breaks and reminders in one uncluttered view, so you don’t need to juggle several apps. Reminders can be switched on or off with a single tap.

Safe Mode is a calm, distraction-free screen for moments when things feel overwhelming. It gives you breathing space with a simple timer and gentle prompts, and you leave whenever you’re ready by holding the “I am okay now” button.

You choose one or more people you trust. If you need support, you can send them an alert in a couple of taps, without having to type or explain. Alerts are only ever sent when you choose to send them. Please make sure your trusted contacts have agreed to receive alerts.

NeuroSentio is not an emergency service. If you or someone else is in immediate danger, call 999 or 112 in the UK (or your local emergency number). For urgent mental health support in the UK, call NHS 111 or Samaritans on 116 123. Alerts depend on your connection and on your contact being available, so they may not always be seen straight away.

Yes. We collect only what the app needs to work, we never sell your personal information, and we don’t use your wellbeing data for advertising. Your energy check-ins and preferences aren’t shared with your employer, school or anyone else unless you choose to share them. Read the full Privacy Policy.

No. NeuroSentio is your personal tool. Nobody else can see your check-ins, insights or plans. The only things others see are what you choose to show, for example, a Neuro Card on your screen, or an alert you send to a trusted contact.

Your account and app data are stored securely with our infrastructure provider, Supabase, using encrypted connections. More detail, including how international transfers are protected, is in our Privacy Policy.

Yes. You can delete your account from the app’s settings where that option is available, or email [email protected] to ask for a copy of your data or to delete your account and data. We’ll respond within one month.

If you signed up with Google, just choose “Sign in with Google”. There’s no separate password to remember. Otherwise, use the password reset option on the sign-in screen if you see one, or email [email protected] and we’ll help you get back into your account.

We’re sorry about that. Send us a message through the contact form or email [email protected]. It helps if you tell us your device and what you were doing when the problem happened.

We’d love to hear from you. NeuroSentio is shaped by its community. Use the contact form and choose “Feedback”, or follow us on LinkedIn and Instagram.

Yes, we’re keen to work with workplaces, educators and support organisations. Use the contact form and choose “Partnership”.